PSOC 4225
Enquiry Clerks
Enquiry clerks respond to personal, written, electronic mail, and telephone enquiries and complaints about the organization’s goods, services and policies, provide information and refer people to other sources. They are employed in locations which put them in direct contact with clients or with the production of the goods and services provided.
Landas can show the official occupation information, but it does not have enough checked pathway evidence for a personal route.
Task view
How the work breaks down
5 official task groups in this profile
- No detailed AI-use signal
answering inquiries about goods, services and policies, and providing information about their availability, location, price and related issues
- No detailed AI-use signal
responding to enquiries about problems and providing advice, information and assistance
- No detailed AI-use signal
recording information about enquiries and complaints
- No detailed AI-use signal
referring complex enquiries to team leaders or expert advisers
- No detailed AI-use signal
issuing relevant forms, information kits and brochures to interested parties
Sources and limits
What supports this guide
Task evidence describes observed AI use and checked crosswalks. It does not predict that a whole occupation will disappear. Global AI-use data may not match Philippine workplaces.