PSOC 4222
Contact Center Information Clerks
Contact center information clerks provide advice and information to clients; respond to queries regarding a company’s or an organization’s goods, services or policies; and process financial transactions using the telephone or electronic communications media, such as email. They are located in premises that may be remote from clients or other operations of the organizations or companies about whom information is provided.
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How the work breaks down
6 official task groups in this profile
- Evidence is limited
dealing with incoming calls and messages from clients, whether to answer queries, handle calls for service or sort out complaints
No detailed current O*NET task match passed the checked similarity floor for this PSOC task. - Evidence is limited
identifying requirements and entering events into a computer system
No detailed current O*NET task match passed the checked similarity floor for this PSOC task. - Evidence is limited
dispatching tasks to other units, when relevant
No detailed current O*NET task match passed the checked similarity floor for this PSOC task. - Evidence is limited
invoicing or handling payments, where necessary
No detailed current O*NET task match passed the checked similarity floor for this PSOC task. - Evidence is limited
sending letters, information sheets and other documents to clients
No detailed current O*NET task match passed the checked similarity floor for this PSOC task. - AI can assist
advising clients of additional products or services
The reviewed occupation crosswalk matched this PSOC task to "solicit sales of new or additional services or products." in current O*NET use data.
Capabilities
Skills linked to this work
- Customer service
- Workplace communication
- Data entry
Sources and limits
What supports this guide
- 2022 Updates to the 2012 Philippine Standard Occupational ClassificationPhilippine Statistics Authority · checked 2026-08-06
- O*NET 30.3 DatabaseU.S. Department of Labor, Employment and Training Administration · checked 2026-08-06
- Anthropic Economic Index: June 2026 data documentationAnthropic · checked 2026-08-06
Task evidence describes observed AI use and checked crosswalks. It does not predict that a whole occupation will disappear. Global AI-use data may not match Philippine workplaces.