PSOC 3512

Information And Communications Technology User Support Technicians

deep coverage

Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, e-mail or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.

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Task view

How the work breaks down

6 official task groups in this profile

Human-led
answering user inquiries regarding software or hardware operation to resolve problems
The reviewed occupation crosswalk matched this PSOC task to "answer user inquiries regarding computer software or hardware operation to resolve problems." in current O*NET use data.
Automation pressure
entering commands and observing system functioning to verify correct operations and detect errors
The reviewed occupation crosswalk matched this PSOC task to "enter commands and observe system functioning to verify correct operations and detect errors." in current O*NET use data.
Automation pressure
installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
The reviewed occupation crosswalk matched this PSOC task to "install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications." in current O*NET use data.
Automation pressure
overseeing the daily performance of communications and computer systems
The reviewed occupation crosswalk matched this PSOC task to "oversee the daily performance of computer systems." in current O*NET use data.
Automation pressure
setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
The reviewed occupation crosswalk matched this PSOC task to "install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications." in current O*NET use data.
Automation pressure
maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities
The reviewed occupation crosswalk matched this PSOC task to "maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities." in current O*NET use data.

Capabilities

Skills linked to this work

IT user support
Customer service
Computer networking

Sources and limits

What supports this guide

Task evidence describes observed AI use and checked crosswalks. It does not predict that a whole occupation will disappear. Global AI-use data may not match Philippine workplaces.